Customer Service/Order Entry

The Company

Privately held ActivePure, is a leader in active, continuous surface and air disinfection systems for health care and educational institutions, commercial and public facilities, and hospitality and residential applications. ActivePure, founded in 1924, owns the patented ActivePure, the most powerful surface and air purification science-based technology. With origins in the NASA program, it has been honored and recognized in the Space Foundation Hall of Fame for the impact it has had on mankind.

ActivePure has evolved to reduce exposure to airborne and surface diseases, including viruses such as the SARS-CoV-2 virus (the virus that causes COVID-19 disease), bacteria, and molds by more than 99.9%. ActivePure’s primary business units include Medical, Consumer, and Direct to Enterprise.

We are growing fast and building quickly – so comfort and demonstrated experience within a fast-paced rapidly growing organization are essential.

SUMMARY OF DUTIES: Duties include answering telephone, entering orders from the customers, entering warranty cards, responding to inquiries, promoting the organization’s products and services with Distributors/Customers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Handles incoming basic order calls/customer service call, and answers trouble shooting questions.
• Performs to meet and exceed customer’s service expectations.
• Provides timely and accurate information to customer/dealer service order calls and product knowledge.
• Places, edits, changes or cancels orders/backorders.
• Places ship requests as needed
• Provides timely feedback to the company regarding service failures or customer concerns.
• Verifies information with customers/dealers, and updates/edits customer/ dealer information.
• Handles distressed customers in a professional manner.
• Has ability to research and resolve issues.
• Works on special projects.
• Other duties as assigned by management.

QUALIFICATIONS REQUIRED:

• Good grammar, voice and diction.
• Dependable and punctual.
• Excellent communication skills/customer service skills (friendly, courteous and helpful.)
• Excellent listening skills.
• Ability to follow directions.
• Ability to calculate figures and amounts.
• Basic computer and keyboarding skills/proficient in Word, Excel and Windows.
• Keeps in mind our Core Values: Sense of Urgency, Focus and Discipline, Teamwork and Trust, Think Company and Customer First and Integrity and Accountability.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is required to sit; stand; bend; ability to walk up and down stairs, reach with arms and hands; talk; hear; use hands to finger; handle and feel objects. Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate to quiet and office is in a clean environment.

EQUIPMENT USED:

• Phone with headset
• Computer
• Calculator
• Copier/Scanner

MINIMUM EDUCATION REQUIREMENTS: High School Diploma or GED, and up to 1 year of experience in the field or in a related area.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Required)

Ability to Commute:

• Bristol, VA 24201 (Required)

Ability to Relocate:

• Bristol, VA 24201: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16