Hybrid Receptionist / Medical Assistant

Basic informationJob description

Front Office Receptionist/Clinical Support Coordinator

Key Responsibilities

1. Front Desk & Reception

• Client Engagement: Greet clients warmly, answer incoming calls, and handle appointment scheduling.
• Scheduling & Coordination: Efficiently manage the calendar to optimize providers’ time; confirm appointments and handle rescheduling or cancellations.
• Customer Success & Retention: Respond to client inquiries, provide helpful service information, and conduct post-visit follow-ups to gather feedback and address any concerns.
• Social Media Support: Help create and schedule engaging social media content; monitor online reviews and client feedback.

2. Medical Assistant Duties

Preparation & Patient Intake

• Welcome patients, escort them to treatment rooms, and verify all required consents are signed.
• Remove any makeup and apply a white headband to prepare for before/after photos.
• Take clear and standardized “before” photos (5 angles for fillers, specialty shots for lips/tox, etc.). Ensure eyes are open and capture any expressions (smile, kissy face, frown, raise brows) as appropriate.
• Ask about social media/video consent and document patient preferences.

Consultation Support

• Discuss treatment goals, areas of concern, budget considerations, and brand preferences for injectable treatments (tox, fillers, etc.).
• Inquire about the patient’s skincare routine and comfort options.
• Review or confirm pricing if needed.

Procedure Preparation

• Clean and wipe treatment areas with alcohol; prepare gauze and alcohol pads on the tray.
• Show the injector’s care plan to the patient (e.g., “Britt chart”).
• Draw up the required product(s), verify lot numbers and expiration dates, and place stickers in the chart.

During the Procedure

• Assist the injector by having the next product ready and frequently swapping out used gauze or alcohol pads.
• Apply pressure as needed or dab with cotton tips.
• Capture video of the procedure upon request and send after-care instructions using the iPad.

Post-Procedure & Wrap-Up

• Provide ice and chapstick for lip filler clients; provide ice packs for other filler treatments.
• Take after photos and escort the patient to the front desk for checkout.
• Pull recommended retail products for purchase.
• Clean and sanitize the treatment area, wipe down chairs, and complete any remaining chart notes.

End-of-Day Tasks

• Restock medical supplies; add items to reorder list as needed.
• Dispose of trash and wipe down chairs.
• Return products to the fridge and confirm inventory levels.
• Communicate any injectable product amounts if running low.

Qualifications & Skills

Education & Experience

• High School Diploma or equivalent required.
• 1-2 years of administrative or customer service experience (ideally in a healthcare or spa setting) preferred

Language

• Fluent in English and Spanish . (preferred)

Clinical Skills

• Medical Assistant or phlebotomy certification (preferred).
• Comfortable with basic clinical duties such as blood draws, sanitizing treatment areas, and assisting during procedures.

Technical & Social Media

• Proficiency with scheduling software, Microsoft Office Suite (Word, Excel, Outlook).
• Experience managing social media platforms (Instagram, Facebook, TikTok) for client engagement.

Soft Skills & Attributes

• Exceptional communication and interpersonal skills.
• Highly organized, detail-oriented, and punctual.
• Ability to multitask in a fast-paced environment.
• Friendly, empathetic, and professional demeanor.

Why Join Our Team?

• Innovative Environment: Work in a leading Med Spa dedicated to aesthetics, wellness, and outstanding client experiences.
• Growth Opportunities: As we continue to expand, we offer opportunities for leadership roles, skill development, and career advancement.
• Competitive Compensation: Hourly wage with potential for performance-based bonuses.
• Supportive Culture: Join a close-knit team that values collaboration, learning, and excellence in patient care.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 10 – 35 per week

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Work Location: Hybrid remote in McKinney, TX 75070

Salary : $15