What are the responsibilities and job description for the Assistant Customer Service Manager position at Aetrex, Inc.?
Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professional to join our team. The perfect opportunity comes without a commute to the city!
An ideal candidate will have:
- Positive attitude and enjoy engaging with people.
- Customer/Client service, and staff management experience.
- Good verbal and written skills.
- Be comfortable handling escalations and disciplinary actions.
- Be able to identify issues/trends and find possible solutions.
- Genuinely care about customer satisfaction and be a great communicator.
- Strong Computer Skills (Windows)
- Able to work with Microsoft 365 Office (Proficient in Word, Excel, and Outlook).
IT IS A PLUS IF YOU HAVE EXPERIENCE WITH:
- Data Review/Data accuracy
- Creating/Maintaining SOPs
- Infor
- Zendesk
As a customer service assistant manager, you will work as part of a dynamic and passionate team to ensure the desired company growth. A normal day will involve:
- Maintaining customer and internal relationships (engaging with sales reps, accounting, distribution, and other departments to ensure smooth operations).
- Support managing and training the Customer Service department, which consists of the Contact Center, Order Entry and Returns (15 people both in the US and abroad).
- Create and Maintain documentation, SOP and Job Aids.
- Maintain KPI reports.
- Data entry, check and update.
- Check status of orders and solve time sensitive issues.
In return for your outstanding customer service, you will get:
- Competitive compensation and outstanding benefits package
- Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, team building events and more!
- A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.
www.aetrex.com
Company is an Equal Opportunity Employer.
