Client Relations Receptionist

TestoThera Client Relations Receptionist

Purpose:

The Receptionist/Medical Assistant is the first and last point of contact and is fundamental to the daily operation and success of the practice. They are responsible for smooth front office operations and a positive patient experience; and working with medical providers in the back office assisting at times with taking patient vitals, or preparing medications. They will also create a positive, productive team environment in which the highest level of patient care is provided is essential. This position will report directly to medical provider on duty.

Service Orientation:

This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes.

Essential Duties and Responsibilities:

· Provides the highest level of customer service.

· Offers patients refreshments and provides patients with any pre-appointment paperwork (new patient paperwork, consent forms, etc.).

· Assists and supports providers as necessary.

· Maintains clean, neat and organized work areas including front desk, waiting areas, and patient treatment rooms.

· Completes all required facility opening and closing duties.

· Greets patients with welcoming and positive attitude.

· Drives daily revenue through assistance of retail sales, product knowledge, and patient retention.

· Manages multi-line phone system and assigned daily work flow.

· Fully handles patient scheduling process.

· Strives to achieve high level of patient retention and new patient scheduling.

· Recognizes visit type and locations by color or acronyms.

· Memorizes and utilizes appointment durations and appointment types during the scheduling process.

· Blocks appropriate resources / equipment during the scheduling process.

· Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions and call backs for patient satisfaction surveys.

· Ensures all patient paperwork is complete, correctly input into record keeping system and scanned into patient record.

· Sends necessary paperwork to correct departments.

· Accurately enters payments, claims and adjustments within medical record software.

· Enters required billing alerts.

· Completes Daily Reports and scans them to the correct departments.

· Balances daily cash.

· Fills out deposit slips and prepares bank deposits.

· Makes deposits and completes change requests at bank when necessary.

· Knowledgeable about current promotional events.

· Supports hormone replacement in-house and off-site promotional events, as required.

· Attends and participates in any training and related educational seminars, as required.

· Creates and addresses telephone encounters.

· Reconstitutes/draws up injectables per provider instructions.

· Assists medical providers during procedures (injectables, phlebotomies, consultations, etc.).

· Prepares or assists with inventory, as directed.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Katy, TX 77494: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $15 - $18