Learning and Development Manager (Property Management)

Description

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for over 15 years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with. 

Affinity Management Services is seeking a skilled and experienced Learning and Development Manager to join our team.  The Learning and Development Manager will oversee the design, delivery, and continuous improvement of training programs tailored to the needs of our organization. This role will ensure all staff members possess the knowledge, skills, and tools necessary to meet compliance standards, enhance best practices, and achieve operational excellence. 

Key Responsibilities:

1. Staff Training

• Develop comprehensive training programs aligned with Florida Statutes (Chapters 718, 720) and industry best practices.

• Train new & current staff across all roles, including CAMs, Assistant CAMs, Administrative staff, Maintenance, Janitorial, and accounting teams.

• Incorporate gamification strategies (e.g., leaderboards, rewards, badges) to enhance engagement and continuous improvement.

• Provide real-time updates on legislative changes affecting community operations and compliance.

2. Client Training

• Host weekly board webinar sessions to train clients on software platforms, tools, and best practices.

• Develop and deliver training materials for board members to enhance their understanding of governance, compliance, and operational tools.

3. Ongoing Training Programs

• Conduct weekly webinars for managers covering compliance, systems reinforcement, and safety protocols.

• Organize bi-monthly staff sessions focusing on HR processes such as timekeeping, PTO, and requests.

• Schedule and execute monthly regional training sessions, coordinating with vendors for specialized learning opportunities.

• Maintain a 120-day training calendar to ensure structured and proactive learning.

4. Department Playbooks & Performance Standards

• Collaborate with department heads to update and manage departmental playbooks.

• Set and enforce minimum performance standards for staff through consistent training and evaluations.

• Address performance gaps with targeted training and support.

5. Trainual Platform Oversight

• Manage the Trainual platform to ensure all training content is accurate and current.

• Hold team members accountable for maintaining and updating training materials.

• Attend Trainual seminars to stay informed about new features and innovations.

6. Content Creation & Delivery

• Create short instructional videos (1 – 5 minutes) for internal staff and external clients.

• Develop engaging digital resources, training demos, and how-to guides.

• Ensure training materials are user-friendly, accessible, and aligned with business process documentation.

7. Onboarding Support

• Partner with HR to deliver a seamless onboarding experience, ensuring new hires are well-versed in systems, processes, and company culture from day one.

8. Metrics & Measurables

• Establish metrics to evaluate training program effectiveness, engagement, and ROI.

• Regularly report on program outcomes, including satisfaction surveys and performance improvements.

9. Business Development Support

• Represent the company at business development meetings, expos and industry events, showcasing the value of training programs.

10. Cross-Department Collaboration

• Partner with department leaders to align training objectives with business priorities and operational goals.

11. Cybersecurity & Compliance

• Ensure all staff complete mandatory cybersecurity (PII Protect) training.

• Emphasize the importance of safeguarding organizational and client data.

12. Proactive Training Needs Identification

• Stay ahead of industry trends, legislative updates, and company developments to anticipate future training requirements.

Daily Tasks:

• Monitor legislative updates and inform staff of relevant changes. 
• Provide on-the-job coaching and respond to urgent compliance or operational questions.
• Administer short quizzes to reinforce statutory knowledge.

Weekly Tasks:

• Host virtual check-ins and huddles to address roadblocks and operational issues.
• Review emerging challenges and provide targeted training solutions.
• Provide a weekly report to direct report outline the wins for the week and any potential roadblocks

Monthly Tasks:

• Conduct focused training sessions on specific statutory topics (e.g., elections, financial reporting).
• Organize policy and procedure reviews to ensure alignment with legal standards.
• Assist in preparing compliance reports for boards.

Quarterly Tasks:

• Host statutory workshops and compliance audits.
• Conduct performance reviews to evaluate training impact and address gaps.
• Facilitate continuing education courses to meet DBPR requirements.

Requirements

• Bachelor’s degree preferred.
• Willing to obtain CAM License within 60 days of job offer
• Proven experience as a Corporate Trainer or similar role, with prior experience as a Community Association Manager (CAM).
• 3 to 5 years of experience in conducting technical and operational training.
• Excellent communication and presentation skills, with the ability to interact effectively with Board members.
• Strong organizational and time management abilities.
• Proficiency in using web-based training platforms and tools.
• Enjoys creating engaging training content and following up with team members on performance.
• Solutions-driven, with a focus on streamlining processes and proposing new initiatives.
• Understands different learning methods and can adapt training approaches depending on the trainee.
• Ability to travel within South Florida, including Palm Beach, Broward, Dade, and Collier counties.
• Knowledge of statutes 718, 719, 720 and maintain active knowledge of statutory changes.

JOB SPECS:

Schedule: Monday - Friday 9am - 5pm 

Salary: Based on Experience

Who We Are:

At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.

Our Values:

• Relationship Focus: Be Reliable To All |  Take Ownership | Work Collaboratively
• Teamwork: Commit to Self-Development | Set High Standards |Hold yourself & others accountable.
• Professionalism: Instill Trust | Be Open & Honest | Be an active listener
• Solutions Driven: Get things Done | Achieve Results | Think outside the box
• Celebrate the Wins: Praise our Milestones | Highlight Achievements

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

- Fully paid medical insurance

- Voluntary dental, vision, life insurance, and short-term disability

- 401(K) Plan after 90 days of employment

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.

Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.