What are the responsibilities and job description for the HOUSING PROGRAM ASSISTANT position at Affordable Housing Alliance?
JOB TITLE : Housing Program Assistant
RESPONSIBLE TO : Manager of Housing Counseling
FLSA STATUS : Non-exempt
This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills and responsibilities.
JOB SUMMARY :
The Housing Program Assistant plays a vital role within the Affordable Housing Alliance by acting as a resource to the entire agency. The Housing Program Assistant is more likely to be inwardly focused on their area of expertise and helping as requested with specific clients. This involves describing the services that AHA provides, determining the community resources which may assist the client, screening applicants, connecting them to the appropriate service(s) based on their needs, providing them with the appropriate onboarding instructions & materials, and processing documentation in order for them to receive services. This role's initial primary focus will be the Tenant-Based Rental Assistance Program (TBRA) but has the opportunity to evolve.
ESSENTIAL FUNCTIONS / DUTIES :
- Conduct intake and assessment of all client needs during initial contact to our agency.
- Provide resource information and referrals; distribute applications for all programs within the various AHA departments based on client eligibility; assist with completion of application if necessary.
- Ensure timely service and support to clients, such as referrals for other services, conducting a needs evaluation and resolving complaints.
- Promote understanding and development of the skills necessary to work with individuals experiencing a housing crisis, issues of poverty, and inequity.
- Act as a resource to agency staff and other community programs regarding the interpretation of AHA programs.
- Maintain an online client intake database of all who are seeking assistance by logging into NetSuite, HCS, CounselorMax, and other systems required for agency grant funded programs.
- Daily and inputting all information requested within each relevant data filed for phone and walkin client intakes.
- Act as back-up to the switchboard and routing calls to appropriate people, announce name and nature of calls and / or recording of accurate messages, etc. (when applicable)
- Establish and maintain relationships with other agencies and organizations in the community to meet community needs.
- Attend virtual agency and community outreach events as assigned to represent the agency by speaking about and / or providing information and resource materials regarding all programs and services.
- Participate in staff meetings and attend other meetings, as assigned.
We Encourage Applicants Who :
QUALIFICATIONS / EDUCATION
