Demo

HRIC Service Desk Representative

Ageatia Global Solutions
Milwaukee, WI Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/23/2025

Job Title : HRIC Service Desk Representative

Duration : 12 months

Location : Milwaukee, WI

Job Description :

A key customer service contact who receives incoming questions from job applicants, vendors, retired, active, and former employees. Specifically, answers calls related to : benefits, staffing, employee record changes, verification of employment, as well as HR programs, policies, and procedures. Also, provide support for HR administrative work and other HR divisions to enhance customer service.

Job Duties :

  • Primary Contact for We Energies Human Resource Department and Provide Prompt Responses and Accurate Answers to Active, Retired, and Previous Employees, Vendors, and Managers Regarding a Wide Range of Human Resources Policies, Practices,

and Programs. This individual will utilize

  • Direct Customers to Appropriate Staff (Subject Matter Expert) and / or Providers in Response to Requests of a Specialized Nature or Requiring Unusual Policy Interpretation
  • Work in Collaboration with HRIC Teams to Ensure Continuous Process Improvement in the Areas of Quality, Cycle-Time, and Cost and Operation
  • Efficiency and Miscellaneous Duties

    Minimum Qualifications :

  • Understanding of HR benefits, policy, and procedures.
  • Exceptional customer service orientation, multi-tasking, and interpersonal skills.
  • Excellent listening, oral and written communication skills.
  • Ability to assess and interpret customer needs regarding benefits, HR policies, programs, and procedures.
  • Working knowledge of various computer systems and applications and solid PC skills.
  • Ability to work independently and as part of a team to achieve a common objective.
  • Preferred Qualifications :

  • Experience in a call centre environment, preferably HR focused.
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a HRIC Service Desk Representative?

    Sign up to receive alerts about other jobs on the HRIC Service Desk Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $49,604 - $60,976
    Income Estimation: 
    $56,776 - $69,346
    Income Estimation: 
    $106,129 - $145,100
    Income Estimation: 
    $121,512 - $169,501
    Income Estimation: 
    $72,051 - $89,364
    Income Estimation: 
    $90,738 - $114,279
    Income Estimation: 
    $132,976 - $201,974
    Income Estimation: 
    $106,129 - $145,100
    Income Estimation: 
    $121,512 - $169,501
    Income Estimation: 
    $90,738 - $114,279
    Income Estimation: 
    $113,831 - $142,748
    Income Estimation: 
    $132,976 - $201,974
    Income Estimation: 
    $106,129 - $145,100
    Income Estimation: 
    $121,512 - $169,501
    Income Estimation: 
    $43,304 - $53,871
    Income Estimation: 
    $49,604 - $60,976
    Income Estimation: 
    $106,129 - $145,100
    Income Estimation: 
    $121,512 - $169,501
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Ageatia Global Solutions

    Ageatia Global Solutions
    Hired Organization Address Schaumburg, IL Full Time
    This position takes typical duties done within recruiting coordination and expands them to a full life-cycle of an emplo...
    Ageatia Global Solutions
    Hired Organization Address San Antonio, TX Contractor
    Solid understanding and experience of Supply Chain in a Warehouse setting Supply Chain Engineering has an exciting oppor...
    Ageatia Global Solutions
    Hired Organization Address Schaumburg, IL Full Time
    Description We are looking for an Observability & Telemetry architect, developer and subject matter expert who has knowl...
    Ageatia Global Solutions
    Hired Organization Address Portsmouth, NH Full Time
    Create, track and maintain schedules to provide visibility to defined departments to drive short term execution of plans...

    Not the job you're looking for? Here are some other HRIC Service Desk Representative jobs in the Milwaukee, WI area that may be a better fit.

    HRIC Service Desk Representative

    Synectics, Milwaukee, WI

    HRIC Service Desk Representative

    Artech LLC, Milwaukee, WI

    AI Assistant is available now!

    Feel free to start your new journey!