What are the responsibilities and job description for the HRIC Service Desk Representative position at Artech LLC?
Job Title : HRIC Service Desk Representative
Location : Milwaukee, WI
Duration : 12 months
Description :
A key customer service contact who receives incoming questions from job applicants, vendors, retired, active, and former employees. Specifically, answers calls related to : benefits, staffing, employee record changes, verification of employment, as well as HR programs, policies, and procedures. Also, provide support for HR administrative work and other HR divisions to enhance customer service.
Job Duties :
- Primary Contact for We Energies Human Resource Department and Provide Prompt Responses and Accurate Answers to Active, Retired, and Previous Employees, Vendors, and Managers Regarding a Wide Range of Human Resources Policies, Practices,
- and Programs. This individual will utilize
- Direct Customers to Appropriate Staff (Subject MatterExpert) and / or Providers in Response to Requests of a Specialized Nature or Requiring Unusual Policy Interpretation
- Work in Collaboration with HRIC Teams to Ensure Continuous Process Improvement in the Areas of Quality, Cycle-Time, and Cost and Operation
- Efficiency and Miscellaneous Duties
Minimum Qualifications :
Preferred Qualifications :
