What are the responsibilities and job description for the HRIC Service Desk Representative position at Synectics?
Job Duties :
- A key customer service contact who receives incoming questions from job applicants, vendors, retired, active, and former employees.
- Specifically, answers calls related to : benefits, staffing, employee record changes, verification of employment, as well as HR programs, policies, and procedures.
- Provide support for HR administrative work and other HR divisions to enhance customer service.
- Primary Contact for We Energies Human Resource Department and Provide Prompt Responses and Accurate Answers to Active, Retired, and Previous Employees, Vendors, and Managers Regarding a Wide Range of Human Resources Policies, Practices, and Programs.
- This individual will utilize Direct Customers to Appropriate Staff (Subject MatterExpert) and / or Providers in Response to Requests of a Specialized Nature or Requiring Unusual Policy Interpretation
- Work in Collaboration with HRIC Teams to Ensure Continuous Process Improvement in the Areas of Quality, Cycle-Time, and Cost and Operation Efficiency and Miscellaneous Duties
Qualifications :
Benefits :
Healthcare Insurance : Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance : Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan : The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus : Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
