What are the responsibilities and job description for the IT Technical Support Specialist position at Agensys Corporation?
Job Overview
We are seeking an experienced Asset Analyst to provide technical support for our client, Defense Threat Reduction Agency (DTRA) in Fort Belvoir, VA.
Key Responsibilities
- Responding to client inquiries and technical issues via phone, email, or chat in a timely and professional manner.
- Diagnosing and troubleshooting technical issues related to Plug and Play devices, software, and peripherals.
- Guiding clients through step-by-step solutions to resolve technical problems and provide instructions on product usage.
- Documenting support tickets, including detailed descriptions of issues, troubleshooting steps taken, and resolutions achieved.
- Assisting with Plug and Play product installations, configurations, and updates as needed.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving skills.
