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IT Support Specialist

Global Technical Talent
Washington, DC Full Time
POSTED ON 4/3/2025 CLOSED ON 4/27/2025

What are the responsibilities and job description for the IT Support Specialist position at Global Technical Talent?

Job Title : IT Support Specialist

Contract Duration : 6 Months

Pay rate : Upto $35 / hr

Location : Washington, DC

Work Type : Onsite

Job Description :

  • Our client is searching for an experienced IT Support Specialist.
  • You are someone who has significant experience with supporting a fast-paced, high-growth environment.
  • You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.
  • You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.
  • You are crisp and detail-oriented, but able to work outside of the boundaries when necessary.
  • On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

Job Responsibilities :

  • Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
  • Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
  • IT Support Specialist supports and assists employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
  • Create accounts for new hires
  • Deploy and support software to end-users
  • Respond to support requests in the IT Helpdesk both in person and vi ticketing system
  • Manage inventory for hardware and software

    • Job Requirements :

  • 2-3 years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
  • Knowledge of administration of Apple computer products using enterprise management tools
  • Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
  • Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
  • Solid problem-solving skills
  • Ability to lift heavy equipment (50 pounds) as needed

    • Benefit :

  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

    • About the Company :

  • Peer-to-peer ridesharing platform offering on-demand transportation options. Provides personalized and multimodal transportation solutions. Committed to a diverse and inclusive work culture and offers excellent benefits and perks.

    • 25-16848 : #gttnonit #gttjobs

    Salary : $35

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