What are the responsibilities and job description for the IT Support Specialist position at Global Technical Talent?
Job Title : IT Support Specialist
Contract Duration : 6 Months
Pay rate : Upto $35 / hr
Location : Washington, DC
Work Type : Onsite
Job Description :
Our client is searching for an experienced IT Support Specialist.
You are someone who has significant experience with supporting a fast-paced, high-growth environment.
You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.
You are crisp and detail-oriented, but able to work outside of the boundaries when necessary.
On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
Job Responsibilities :
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
IT Support Specialist supports and assists employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Create accounts for new hires
Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and vi ticketing system
Manage inventory for hardware and software
Job Requirements :
2-3 years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
Solid problem-solving skills
Ability to lift heavy equipment (50 pounds) as needed
Benefit :
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company :
Peer-to-peer ridesharing platform offering on-demand transportation options. Provides personalized and multimodal transportation solutions. Committed to a diverse and inclusive work culture and offers excellent benefits and perks.
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