What are the responsibilities and job description for the Customer Service Representative position at Agile Cold Storage?
Reporting Relationship:
Reports to: Customer Service Manager
Supervises: None
Summary: Under general supervision, the Customer Services Representative / Shipping & Receiving Clerk will respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling, and various other clerical duties. May handle and resolve complaints.
Primary Responsibilities:
- Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
- Reports customer feedback to management.
- Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. Must have USDA documentation experience.
- Assures proper invoicing of accounts by verifying computer-generated invoices.
- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment /computers needed to perform duties, greeting visitors.
- Perform other duties as required and assigned.
Physical Requirements and Working Conditions: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Requires the ability to sit for extended periods of time, with frequent interruptions.
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads.
- Requires manual dexterity with normal hand finger movements for typical office work.
- Talking, hearing, and seeing are essential elements of completing assigned tasks.
- Occasionally lifts, carries, positions, or move objects weighing up to 20 pounds.
- Working environment is usually in an office setting, with occasional need to leave the premises.
- Requires the use of a telephone, fax machine, computer terminal, calculator, and copy machine.
- Occasionally works overtime, evenings, or weekends to complete work or to attend meetings.
