What are the responsibilities and job description for the Service Writer/Advisor position at Agri Center?
Agri Center is looking for an experienced Service Writer/Advisor to join our growing team in Hutchinson, Kansas. At Agri Center, the Service Writer/Advisor provides and ensures excellent customer service through the entire service process.
Responsibilities Included, But Are Not Limited To:
- The Service Writer greets customers in-person, online, or over the phone and helps assists them with any questions they may have, in a friendly and professional manner.
- The Service Writer relays routine maintenance, specialty, or general service needs the customer may have and helps them fully understand those services.
- The Service Writer accurately and efficiently writes up service orders, keeping in communication with the customer throughout the process.
- The Service Writer coordinates with the service technicians to ensure estimates are accurate and scheduled appropriately.
- The Service Writer works with the parts department to verify necessary parts are available for service work, minimizing wait times.
- The Service Writer spends quality time building relationships with customers and informing them of every step in the process.
- Other jobs as requested by Service Manager
Qualifications
- 2 years minimum experience service writing
- Experience with Windows based products, and able to learn industry-specific software
- Excellent communication skills
- Excellent follow-through skills
- Excellent organizational skills
- Outgoing personality and ability to build relationships
- Punctual and reliable
- High School Diploma or equivalent
- Able to acceptably pass pre-employment and random drug screenings
Agri Center is a Drug Free and Equal Opportunity Employer
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Hutchinson, KS 67501 (Required)
Work Location: In person
Salary : $17