What are the responsibilities and job description for the Director of Service Excellence position at AHW LLC?
AHW LLC is proud to offer a challenging and rewarding career opportunity as a Director of Service Excellence. In this role, you will have the chance to make a meaningful impact on our customers' experiences and contribute to the growth and success of our organization.
Main Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead and manage a team of service technicians and staff to achieve departmental goals.
- Monitor service department metrics and analyze data to inform strategic decisions.
- Collaborate with cross-functional teams to ensure seamless execution of business objectives.
Requirements:
- 7 years experience in service department management or a related field.
- Proven track record of success in improving customer satisfaction and driving business growth.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to adapt to changing priorities and deadlines.
