Member Services and Office Coordinator

Responsibilities:

Office Management (40% of time):

• Be the first point of contact for inquiries through the front desk, main phone, and email.
• Manage calendar scheduling, technology setup, materials distribution, catering orders, and room setup/cleanup for meetings and programs.
• Coordinate with vendors and building services for office space.
• Monitor and update the online job board.
• Provide administrative support to the Executive Director.

Website Editing:

• Update and maintain the organization's website.
• Optimize the website for user experience and search engine visibility.
• Implement web design improvements as needed.

Member Services (60% of time):

• Provide excellent service to AIA Louisiana members, staying up to date on programs, events, and benefits.
• Maintain accurate member records in the database, reconciling with AIA National's database.
• Organize and facilitate community meetings, forums, and events.
• Develop and execute a comprehensive communication plan for Sections and All-Volunteer Chapters.
• Manage social media platforms, create engaging content, respond to comments, and track metrics.

Skills/Qualifications:

• Bachelor's degree in a related field.
• Strong community engagement and meeting facilitation skills.
• Proficiency in Constant Contact or similar email marketing platforms.
• Excellent written and verbal communication skills.
• Experience with website content management systems (e.g., WordPress; Novi; GrowthZone).
• Proficiency in social media platforms and management tools.
• Strong organizational and multitasking abilities.
• Passion for the organization's mission.
• Prior experience in serving members of an association or other non-profit preferred.
• Prior experience in using an AMS (Association Management Software) or CRM (Customer Relationship Management).

Preferred Skills:

• Word, Excel, PowerPoint: 2 years (Preferred)
• Photoshop, Illustrator: 2 years (Preferred)
• AMS (Association Management Software) or CRM (Customer Relationship Management) technology/systems: 1 year (Preferred)
• Experience with AI integrated softwares
• Serving members of association/non-profit: 3 years (Preferred)
• Bank reconciliation: 1 year (Preferred)

Additional Notes:

The ideal candidate should be detail-oriented, an autodidact with interpersonal, negotiation, and member services skills. Possess excellent organizational and project management skills. Be a problem solver and decision-maker comfortable working as part of a fast-paced team. Must present a pleasant professional demeanor, be proactive, take ownership of responsibilities, be a self-starter, and willing to follow through to completion.