What are the responsibilities and job description for the Customer Service Representative position at Aiello Home Services?
Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.
What You’ll Do:
- Schedule and confirm service appointments
- Handle customer follow-ups and outbound calls to fill scheduling gaps
- Promote maintenance plans and high-efficiency products
- Assist with administrative tasks such as filing, scanning, and data entry
- Provide excellent customer service in a fast-paced environment
What You Bring:
- Strong multitasking skills and ability to type 50 words per minute
- Exceptional phone communication and teamwork skills
- Proficiency in Microsoft Office and ability to navigate multiple systems
Why Join Aiello?
- Competitive pay: $16–$17 per hour bonus opportunities
- Medical, dental, and vision insurance (78% covered by Aiello)
- Generous paid time off and 401(k) plan
- Paid training and career growth opportunities
Location: Windsor Locks, CT – Onsite
Schedule: Full-time, flexible shifts (10:30 AM–7:00 PM or 11:30 AM–8:00 PM)
Apply today and join a team that values your skills and career growth!
#LP
Aiello Home Services is an Equal Opportunity Employer. AA/EOE.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
- Office: 1 year (Required)
- Appointment scheduling: 1 year (Required)
- Multi-line phone systems: 1 year (Required)
- Computer skills: 2 years (Required)
Ability to Commute:
- Windsor Locks, CT 06096 (Required)
Ability to Relocate:
- Windsor Locks, CT 06096: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
