Innkeeper - Boutique Hotel

The Elizabeth Point Lodge is looking for an Innkeeper to oversee day-to-day operations and achieve hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel.

The Job

A typical day for the Innkeeper includes planning, developing, coordinating, and implementing the day-to-day operations of the hotel.

Job Duties Include:

• Create an exceptional guest experience through guest engagement before, during, and after each stay.
• Learn and share facts related to the inn’s history with guests and staff.
• Plan, develop, coordinate, and implement the day-to-day operations of the inn.
• Oversee inn staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other employee relations issues.
• Craft the budget for the inn to include sales, marketing, operations and a strategic revenue management plan.
• Greet guests and facilitate property tours.
• Inspect guest rooms and public spaces to maintain standards.
• Serve as a concierge by providing information for local shopping, dining, and recreational destinations.
• Initiate and maintain personal contact with guests, clients, and community organizations.
• Ensure safety and security of the inn, staff and guests and respond to all emergency situations.
• Remain current on industry trends and local market activities.
• Identify needed repairs and coordinate scheduling of maintenance work with contractors.
• Provide timely, real-time feedback to management and employees on service and operational standards, including feedback on even the smallest of service and operational details.
• Review and follow-up on property guest satisfaction scores and comments.
• Act as a project manager for the execution of capital improvements.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Work with the above-property sales team to implement sales strategy for the property.
• Delegate responsibilities for operations and projects to appropriate inn associates.
• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
• Review and approve invoices.
• Review property performance on a regular basis with Regional Director.
• Prepare an annual capital plan and ensure its execution throughout the year.
• Conduct performance reviews for associates as applicable.

What would make me successful in this role?

• Passion for hospitality
• Ability to multi-task
• Ability to manage 15 people
• Motivated to enhance the guest experience
• Ability to work in a fast-paced environment
• Attention to detail and time management skills
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• On-Demand Pay – Access to earned wages before your regular paycheck

About Us

The Elizabeth Pointe Lodge is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Elizabeth Point Lodge is a boutique hotel located on Amelia Island with 25 guestrooms. With oceanfront views and distinctive charm, our hotel is truly one of a kind. Personal service and attention to detail are the defining elements of Elizabeth Pointe’s award-winning reputation.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• 2 plus years of related hotel experience required.
• Strong verbal and written communication skills.
• 2 plus years of experience as a hotel Innkeeper or General Manager preferred.
• Undergraduate degree preferred.
• Ability to work weekends, nights and holidays.