Service Line Manager

Duties/ Responsibilities:

• Oversee daily operations of the DME service line, including equipment procurement, distribution, maintenance, and compliance.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Ensure timely and accurate order fulfillment, including patient equipment setup and education.
• Monitor and optimize inventory levels to prevent shortages or overstocking.
• Ensure compliance with all federal, state, and local regulations (e.g., CMS, FDA, OSHA, HIPAA).
• Maintain accreditation standards from organizations such as The Joint Commission (TJC) or the Accreditation Commission for Health Care (ACHC).
• Conduct regular audits and implement corrective actions for non-compliance issues.
• Manage the financial performance of the DME service line, including budgeting, revenue cycle management, and cost containment.
• Monitor key financial metrics (e.g., revenue, expenses, profit margins) and identify areas for improvement.
• Collaborate with billing and reimbursement teams to ensure accurate claims submission and reimbursement for DME services.
• Establish and maintain relationships with DME manufacturers, distributors, and service providers.
• Negotiate contracts and pricing agreements to ensure cost-effective procurement.

Education/Certifications/Licenses

• Bachelor's degree in healthcare administration, business management, or a related field (Master’s preferred).
• Preferred Certifications: Certified Durable Medical Equipment Specialist (CDME), Accredited in Medical Equipment Compliance (AMEC), Certified DME Specialist (CMS)

Required Skills/Abilities

• Strong understanding of banking processes and financial data analysis
• Working knowledge of national and local tax regulations and compliance reporting
• Experience in managing payroll, with focus on streamlining accounting processes
• Exemplary history of financial project management