What are the responsibilities and job description for the Customer Service Representative position at Ainsley Heating & Cooling?
Customer Service Representative
About Ainsley
Ainsley Heating & Cooling has been serving Northeastern Ohio for over 44 years! Ainsley has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Customer Service Rep is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
- Direct interaction with customers in need of service
- Answer in-bound calls
- Assist dispatchers with the scheduling of field service technicians
- Make outbound calls to schedule service and solicit customers for future business
- Helping team members with side tasks
- Maintain customer database
- Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
- 1 - 5 years of customer service experience
- Desire to achieve goals, both personal and professional
- Hard work ethic and willingness to work OT when necessary
- Strong team mentality
- Experience in a customer service role where the phrase “customer first” was practiced daily
- Experience with Service Titan system is a bonus
- Payroll and billing/invoicing experience
Benefits include:
- Competitive salary with future bonus opportunities
- Medical, Vision and Dental Insurance
- Paid vacation and holidays
- 401K with employer match
- Short-term and Long-term disability
- Life Insurance
Job Type: Full-time
Job Type: Full-time
Salary: $15-$18 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday and rotational Saturday
- Overtime
Ability to commute/relocate:
- Reliable commute to Trumball County daily or planning to relocate before starting work (Required)
Experience:
- Dispatching: 3 years (Preferred)
- Service Coordinator: 3 years (Preferred)
- HVAC Industry: 1 year (Preferred)
#HP1O
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Dispatching: 3 years (Preferred)
- Customer service: 3 years (Required)
Work Location: In person
Salary : $15 - $18