What are the responsibilities and job description for the Help Desk Analyst position at Air Comm?
Help Desk Analyst
Westminster, CO
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Description
At Signia Aerospace, the help desk analyst is responsible for handling all end user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.
Objectives of this role
Provide user support across organizational operating systems
Troubleshoot various computer software and hardware issues
Document processes and maintaining service desk records
Prepare, implement, and monitor computer patches and software updates
Responsibilities
Field incoming help requests from end users
Prioritize and schedule problem resolutions and escalate problems when required
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources
on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing
hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers,
and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Create, adjust, and maintain user settings and permissions
Write technical support documentation for knowledge base, software applications and end users
Propose improvements to increase the IT value to the organization
Participate in both corporate wide IT projects and facility localized projects
Requirements
Required skills and qualifications
Two or more years of experience in a helpdesk role or similar position
Comprehensive knowledge desktop support and troubleshooting
Proven skills in performance analysis
In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)
Strong communication skills for training, assisting end users and interacting with leadership
Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems
Associates degree (or equivalent) in computer science or related field
Preferred skills and qualifications
Experience with VPN clients, MFA technologies and IT Ticketing Systems
Experience with Windows Active Directory, O365 and Azure
Experience with infrastructure equipment (switches, firewalls, peripherals)
Experience with phone systems (VOIP), Video Surveillance and door security systems
Professional certification a plus
Familiar with CMMC and NIST security standards and certification processes a plus
Physical Demands and Work Environment :
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, talk and hear. The employee must be able to squat, stoop or kneel. The employee must occasionally lift and / or move items of light to moderate weight. The employee is regularly required to communicate in person and by telephone, read regular and small print, sit, use limited mobility in an office setting, use manual dexterity to type and enter data, and use sight to read and prepare documents and reports.
While performing the duties of this job, the employee regularly works both indoors and outdoors and regularly drives a motor vehicle between work sites. The employee may work near moving mechanical equipment and have the potential threat of electric shock. The noise level in the work environment varies from quiet to loud.
30% travel maybe required during project-based activities
Job Type : Full-time
Pay : Determined on Experience
Benefits : Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule : 8 hour shift
Day shift
Monday to Friday
Additional hours required as needed
Weekend hours required as needed
Education :
High school or equivalent (Required)
Associate degree (or equivalent) in computer science or related
Bachelors degree (or equivalent) in computer science or related field (preferred)
Experience :
Equivalent : 2 years (Required
Salary Description
60,000-$70,000
Salary : $60,000 - $70,000
