Demo

Service Dispatcher

Air Conditioning & Heating Service Company
Santa Fe, NM Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 4/30/2025

Job Description

Job Description

Are you extremely organized, detail-oriented, and customer service-driven? Can you communicate with all kinds of people and give information clearly? If so, Air Conditioning & Heating Service Company in Santa Fe, NM invites you to apply for this full-time Service Dispatcher position! Join our fast-paced office and help optimize our daily operations.

This dispatch role not only earns $18.00 / hour , but you also receive terrific benefits like health, dental, vision, life insurance, growth opportunities, bonuses, PTO, a 401(k), uniforms, a company-provided phone, and company parties. Launch your career with our talented HVAC team - apply today!

QUALIFICATIONS

  • Friendly, professional demeanor with strong customer service skills
  • Time management skills and ability to prioritize tasks in a fast-paced environment
  • Organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Basic computer proficiency with the ability to use Microsoft Office and dispatch software
  • High school diploma or equivalent

Our ideal Service Dispatcher also meets some of these bonus criteria :

  • Dispatch experience with an HVAC, plumbing, or other service company
  • Familiarity with HVAC systems and terminology
  • Ability to read and interpret schedules and work orders
  • Ability to speak English and Spanish
  • WHAT TO EXPECT

    Typical office hours are 8 : 00 am - 5 : 00 pm, Monday - Friday . Some after-hours or weekend availability may be required for emergency service calls.

    As a Service Dispatcher, you enhance our technicians' efficiency by coordinating schedules and effectively assigning jobs based on availability, location, and skill set. You maintain open communication between clients and technicians, promptly relaying important information and communicating job changes or cancellations. With a positive attitude, you engage with customers, confirm appointments, and adjust schedules for emergencies or other changes. You answer questions and provide excellent customer service.

    Providing in-field support to technicians, you inform them about job requirements and what parts, tools, or resources they need. Prioritizing accuracy, you track job progress, perform data entry, and maintain customer records and job details in our system. You also process work orders and prepare various reports. Partnering with the service manager and other departments, you help order parts, allocate resources, and coordinate service follow-ups to guarantee customer satisfaction.

    ABOUT US

    We're not just another HVAC company-we're an employee-owned business, meaning everyone on our team has a stake in our success. Our culture emphasizes being adaptive, efficient, and team-oriented. We know that when we support each other and value every individual's growth, we all win. Our goal? To keep our customers comfortable, our employees happy, and our business thriving. That's why we provide tools, support for licenses, and even team parties-because we believe a great workplace makes for great work. We hope you'll join us!

    HOW TO APPLY

    Take our office to the next level as our Service Dispatcher! Help amplify our customer service efforts and maximize our field operations in this vital dispatch role. Fill out our initial application to get started.

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    Salary : $18

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