What are the responsibilities and job description for the Call Center Representative position at Air Experts Heating, Cooling Inc. – Raleigh, NC?
Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we’d love to have you on our team!
We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.
This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off.
Responsibilities
- Handle a high volume of inbound calls while delivering excellent customer service
- Identify and assess customer needs to ensure satisfaction
- Build trust and maintain positive relationships through effective communication
- Provide accurate information using company tools and resources
- Meet customer service targets and call-handling expectations
- Address customer inquiries and resolve issues promptly, following up when necessary
- Maintain detailed records of customer interactions and account updates
- Adhere to company communication guidelines and best practices
- Take initiative to go above and beyond to enhance the customer experience
Qualifications & Skills
- Minimum 2 years of Call Center experience
- Proven ability to exceed performance goals
- Strong phone communication and active listening skills
- Experience with CRM systems and customer service tools
- Ability to adapt to different customer needs and personalities
- Excellent verbal and written communication skills
- Strong multitasking, prioritization, and time management abilities
Compensation & Schedule
Pay: $18.00 - $20.00 per hour Commissions and Monthly Bonus Potential
Available Shifts:
- 7 AM – 4 PM
- 12 PM – 9 PM
- 8:30 AM – 5:30 PM
All shifts are Monday-Friday with one weekend rotation per month
Benefits
- 401(k) with employer matching
- Medical, dental, and vision insurance
- Life insurance
- Paid time off
- On-the-job training
- Employee discounts
- Opportunities for growth and promotion from within
If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!
Salary : $18 - $20