What are the responsibilities and job description for the RV Parts Associate position at Airstream Inland Empire?
We are looking for a RV Parts Associate to help support our team and provide customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.
Benefits
- This position pays $27/hour, plus bonus
- You would also be eligible for some of the best benefits around including medical, dental, vision, a 401(k) plan, holiday pay, paid time off (PTO), short-term & long-term disability, life insurance, and more.
Responsibilities
- As our Parts Counter Associate, we depend on you to keep orders flowing smoothly
- Oversee the parts sales process from start to finish
- Interacting with service advisors, service technicians, and Guests about their needs, you ensure overall satisfaction
- Converse effectively/efficiently regarding customer parts status
- Read and understand the parts catalog when looking up and speaking to specific parts
- Establishing good relationships with distributors, dealers, and service centers, you track and follow up on orders
- Proactively, you determine the status of orders and communicate that status in anticipation of Guests' and colleagues' needs, questions, or concerns
- Answer phone calls, provide price quotes and other information to customers
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
- Provide high-level service to both internal and external customers
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary
- Make sure all internal requests for parts are billed on service repair order
- Receive payment from retail customers or obtains credit authorization
- RV PARTS ASSOCIATE WORK SCHEDULE
Monday to Friday, 8am – 5pm.
Qualifications
- 1-3 years Guest Service Experience, preferably in a parts department
- A working knowledge of product and mechanical/electrical components
- Comfortable using computers, including Office 365 (Excel, Word, Outlook)
- Able to pass a background check
- Have a valid driver's license with an insurable driving record
- Able to travel locally
- Ability to perform the physical requirements of the position
- Do you have a great attitude and amazing customer service skills?
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $27