HVAC Customer Service Rep / CSR

Airtron Heating & Air Conditioning of Nashville in Nashville, TN is calling all customer service rockstars to apply to join our amazing team as a full-time HVAC Customer Service Rep / CSR !

WHY YOU SHOULD JOIN OUR TEAM

We are a busy HVAC company that invests in our team and provides opportunities for continued growth and development . We pay our HVAC Customer Service Reps / CSRs a competitive hourly pay of $16 – $20 an hour , depending on experience. Our team also enjoys great benefits , including full medical, dental, vision, and 401K immediately with no waiting period . Additionally, our employees enjoy weekly pay, on-the-job training, and monthly bonus performance pay . Plus, we make it easy to apply with our initial quick mobile-optimized application . If we have your attention, please continue reading!

ABOUT AIRTRON HEATING & AIR CONDITIONING

Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to heating and air solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.

As always, our commitment is to our customers, for whom we provide excellent service and knowledgeable technicians, helping to set us apart from the competition. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career.

ARE YOU A GOOD FIT?

Ask yourself : Are you a people person? Do you enjoy working with others and being a part of a fast-paced office team? Are you approachable, collaborative, and optimistic? Are you happy to take on administrative duties to ensure the overall success of the team? Can you be relied upon to follow through on responsibilities while keeping a smile on your face? Are you looking for a supportive and positive work environment ? Can you contribute to an energetic office team ? If so, please consider applying for this HVAC Customer Service Rep / CSR position today!

YOUR LIFE AS AN HVAC CUSTOMER SERVICE REP / CSR

In this customer service role, you help keep our office operations running smoothly and our customers well-informed and fully satisfied! Much of your time is spent ensuring we maintain strong customer relations by taking and making phone calls, promptly responding to inquiries, scheduling appointments, offering service plans, and accurately processing payments and refunds. You also help resolve customer complaints, ensure we are adhering to all consumer laws, and make customer calls when following up on permits and inspections to make scheduling changes when appropriate.

WHAT WE NEED FROM YOU

• High school diploma, GED, or comparable work experience
• 2 years of customer service and administrative experience in an office
• Basic computer skills and proficiency with Microsoft Excel, Word, and Outlook
• Physical ability to perform all requirements of the position
• Ability to work overtime and weekend hours with little notice
• Strong typing and 10-key numeric pad skills
• Fluent in English
• Valid driver's license

If you can meet these requirements and perform this HVAC Customer Service Rep / CSR job as described above, we would be happy to have you as part of our team!

Location : 37211

Salary : $16 - $20