What are the responsibilities and job description for the Patient Service Representative Outpatient Behavioral Health position at Akron Children's?
Full Time (40 hours per week)
M-F, Primarily M-F 8:30am to 5:00pm, until 7:00pm one night a week
Onsite for Outpatient Behavioral Health
Summary
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.
Responsibilities
FTE: 1.000000
Status: Onsite
M-F, Primarily M-F 8:30am to 5:00pm, until 7:00pm one night a week
Onsite for Outpatient Behavioral Health
Summary
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.
Responsibilities
- Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
- Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
- Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
- Manages third-party payors and collection of co-pays.
- Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
- Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
- Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
- Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
- Participates in clerical and administrative cross coverage efforts as needed.
- Ensure HIPAA compliance is followed.
- Other duties as required.
- Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
- Experience working in a healthcare environment is preferred.
- Experience in computerized scheduling system preferred.
- Knowledge of medical terminology preferred.
- Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
- Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
- Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.
- Education: A high school diploma or equivalent is required.
- Certification: None.
- Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
- Years of experience supervising: None.
FTE: 1.000000
Status: Onsite
