Desktop/End user support

This position is responsible for providing desktop and end user support for the client which consists of approximately 4000 users.

This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.

Essential Responsibilities:

• Technical expertise in incident and change management via ServiceNow
• Experience providing support to assistive technology software and hardware
• Technical knowledge in workstation deployments and installation
• Expert knowledge with MS Office products and troubleshooting skills
• Performs hardware and software diagnostics
• Performs physical installation of IT equipment
• Excellent communication skills and assists customers to resolve issues
• Assist remote IT support teams

Qualifications/Requirements

• Minimum 2 years of experience in assistive technology hardware and software.
• Minimum 4 years of experience in a desktop and end user support.
• Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Demonstrated customer focus, building strong customer relationships.
• Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.

Skills:

• Experience in assistive technology hardware and software Required 2 Years
• Experience in a desktop and end user support Required 4 Years
• Thorough knowledge and use of ServiceNow or understanding of asset management system Required 2 Years
• Knowledge of imaging workstations using MDT and/or SCCM Required 2 Years

Job Types: Contract, Temporary

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Harrisburg, PA 17121 (Required)

Ability to Relocate:

• Harrisburg, PA 17121: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $28