What are the responsibilities and job description for the R-0039 IT Technician AIDB Office of Information Technology position at Alabama Institute for the Deaf & Blind?
Revised & Re-Advertised
R-0039 Reference#1179100575210
Posting Date: November 25, 2024
Candidates who are Blind or Visually Impaired and/or Deaf or Hard of Hearing are encouraged to apply for this position and may be given preference in hiring as federal laws permit. Information related to disability is not required and, if disclosed voluntarily, will be used only in AIDB’s efforts to create opportunities for individuals with exceptionalities. Non-disclosure will not subject any applicant to adverse treatment.
Position: IT Technician
AIDB Office of Information Technology
Location: Talladega or AIDB North Campus supporting AIDB Special Projects
ABOUT ALABAMA INSTITUTE FOR DEAF AND BLIND (AIDB)
Alabama Institute for Deaf and Blind (AIDB) is the world’s most comprehensive education, rehabilitation, and service program serving individuals of all ages who are Deaf, Blind, DeafBlind, and multidisabled and their families. Founded in 1858, AIDB serves more than 32,000 infants, toddlers, children, adults, and seniors with hearing and vision loss throughout Alabama each year.
Our services literally span a lifetime including five campuses in Talladega, ten regional centers located throughout the State of Alabama with programs that range from early and senior intervention, traditional and nontraditional education services in residential and outreach settings, and a manufacturing facility that is the state’s largest employer of adults who are Deaf, Blind, or DeafBlind. Our employees are among the organization’s most valuable assets and resources. We share compassion for leveling the playing field for all. Our mission makes AIDB a unique place to work.
ABOUT THE ROLE
Our employees are among the organizations’ most valuable assets and resources. We share compassion for leveling the playing field for all. Our Mission makes AIDB a unique place to work and the IT Technician position is a unique opportunity to ensure that we are providing technology support to our staff and clients. The successful applicant will be responsible for providing technology support for AIDB team members including but not limited to: troubleshooting endpoint issues, software installation, event set up and support. Interpersonal skills are vital to establish a working relationship with other departments in order to identify and evaluate stakeholder requirements. Attention to detail and documentation of requests and projects will help to ensure we understand what is being asked of us and keep initiatives on track.
Basic Qualifications:
· High School Diploma or GED.
· Associates Degree in computer science, electronic engineering, or related field desired.
· Repair, configuration, setup, and management of Apple and Windows computers.
· Troubleshoot basic network issues and performance
· Troubleshoot computer hardware and software.
Position Requirements:
· Must maintain a valid Alabama Drivers License and good driving record.
· Travel as needed to support AIDB staff and events.
· Ability to work independently on difficult or complex tasks.
· Ability to deal with customers in a pleasant and effective manner.
· Able to crawl/climb under floors, in attics, and climb ladders.
· Able to do moderate lifting (up to 60 pounds)
· Must demonstrate communication proficiency in both written and verbal skills
· A sign language proficiency level of SURVIVAL according to the AIDB evaluation system must be obtained within the first thirty-six (36) months of employment.
· Upon offer of employment, the applicant must submit to a fingerprint background check at an agency designated and paid by AIDB
PERFORMANCE RESPONSIBILITIES:
The responsibilities for this position include but are not limited to the following:
· Work as a team member assigned to IT staff supporting Special Projects
· Assist AIDB staff and contractors in preparing and installing network, telephone, computer, and printing systems, as well as analyzing system component faults
· Analyze, plan, and coordinate remote automation projects for the needs of AIDB
· Analyze and evaluate computer and peripheral components and services.
· Perform basic maintenance and repair on computer, laptop, tablet, networking, and peripheral components.
· Perform basic computer and network hardware upgrades and repairs to include wiring and terminating cables.
· Assist and/or perform IT customer technology setups to include, but not limited to TV’s, DVD’s, video conferencing, public address systems, computer systems, presentation, and recording devices.
· Set up and day of support for AIDB events
· Maintain an efficient and professional appearance and work environment.
· Document daily work, update databases, and prepare reports.
· Provide formal and informal training to AIDB staff and faculty.
· Other duties as assigned.
Benefits:
· Health, dental, and vision insurance available-Teachers Retirement System (TRS)
· Deferred compensation options available
· Paid time off
SALARY: $26.53 - $31.53 Scale C5 Rank 51
(260 Days)
Direct deposit is required.
This is an exempt position, and is subject to overtime or compensatory provisions of the Fair Labor Standards Act.
DEADLINE FOR APPLICATION: December 9,2024
This position is funded by a grant award, funded by revenue generated, necessary for compliance or provides direct service delivery.
Click Below to Apply:
https://al.harrisschool.solutions/AIDB/S/Application
Job Type: Full-time
Pay: $26.53 - $31.53 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $27 - $32
