Garden Manager

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES 

SALES AND OPERATIONS

• Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments
• Review all store evaluations with store management team and staff to identify opportunity areas, and correct all issues with a sense of urgency.
• Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
• Delegate workload among associates to meet merchandising and visual presentation standards.
• Participate in associate evaluations as per company standards in order to provide feedback for improvement, praise and recognition, and growth opportunities.
• Complete merchandising updates according to Alamo Hardware, standards.
• Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates
• Forecast scheduling needs to meet customer demand and create work schedules.
• Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.

• Review staffing needs, strengths and opportunities with Garden Supervisor prior to additions, promotions or terminations. 
• Develop and implement an in store marketing strategy including promotions, events, and seasonal merchandising based on store needs

Qualifications

Principal Responsibilities
1. Greet all customers entering the store to create a friendly and inviting shopping experience.
2. Actively seek out customers in the Garden Center and in the aisles.
3. Ask open ended questions about customers' projects in order to determine their needs and level of expertise.
4. Escort customers to appropriate merchandise required for their project.
5. Maintain an awareness of all product knowledge information, location, merchandise promotions, test merchandise and advertisements.
6. Request information or assistance using the store radio system, and respond to others requests in a quick and respectful manner.
7. Thank each customer for shopping at Alamo Ace Hardware.
8. Maintain aisle stock, overstock and cleanliness.
9. Adhere to all company policies, procedures and practices.
10. Any other responsibilities given by management.


Other Skills
1. A commitment to service excellence, customer satisfaction and making the customer the first priority.
2. Experience establishing relationships and working with customers a plus.
3. Solid team player with excellent interpersonal skills.
4. The ability to do what needs to be done without being prompted by others or the willingness to take a fresh approach.
5. The ability to clearly communicate information and ideas written or verbally to associates and customers.
6. Exceptional organizational ability, high attention to detail and ability to multi-task.

Physical Requirements
1. Ability to stand for an extended period of time.
2. Ability to lift up to 60 pounds.
3. Ladder climbing.
4. Bending, twisting, reaching, pushing, and pulling.
5. Ability to work in a natural climate environment.

• Must have the ability and willingness to work flexible hours including evening, weekends, and holidays to meet the needs of the business.
• Flexible scheduling available.
• Health, vision, and dental benefits available.
• Employee discount.