Client Engagement Director

Who We Are

RAIN Group is a global sales training and consulting company that helps leading organizations improve sales results. Founded in 2002, we are experiencing significant growth and have established a reputation as a world-leader in sales training and consulting.

RAIN Group delivers transformative client results through innovative sales training, coaching, and consulting solutions. We value excellence, collaboration and success – for both our clients and our team. As a global leader in sales transformation, we empower individuals and organizations to achieve exceptional performance—and we’re growing rapidly. We’re looking for people who share our values and thrive in a fast-paced, dynamic environment where impact is at the core of everything we do.

We take our company values seriously: Client Results, Excellence at Speed, Openness and Commitment to the Success of Others.

The Opportunity

We’re seeking an experienced and results-driven Director of Client Engagement to lead large complex global client accounts, maximizing impact and achieving outstanding results. In this role, you’ll serve as the trusted advisor to senior client executives, lead change management initiatives, and design solutions that create value. As a senior leader, you’ll champion collaboration, drive results and uphold our commitment to excellence throughout every engagement.

What You'll Do

• Drive Client Results: Act as the primary point of contact for senior client executives, building trusted partnerships and ensuring projects align with strategic goals for impactful outcomes.
• Deliver Excellence at Speed: Manage end-to-end delivery of client engagements, meeting timelines, budgets, and performance goals with precision and agility.
• Ensure Dynamic Solution Design: Collaborate with internal teams to craft customized solutions that address client needs and align with RAIN Group’s value proposition.
• Proactively Manage Risks: Identify risks early and lead both internal and client-facing processes to resolve issues quickly and effectively.
• Champion Openness: Communicate clearly and consistently with clients and internal stakeholders, fostering transparency, trust, and collaboration.

What You'll Bring

• A bachelor’s degree and a minimum of 10-15 years of professional experience in client management, consulting, sales or a related field.
• Client-Centric Expertise: Demonstrated experience managing and expanding senior client relationships with a focus on measurable results and long-term success.
• Project Leadership Mastery: Strong commercial acumen and ability to lead complex, high-impact engagements across diverse stakeholders.
• Exceptional Communication Skills: Ability to present ideas and solutions persuasively and lead impactful client workshops and presentations, virtually and in person.
• Collaborative Leadership: Proven ability to lead and inspire high-performing teams, ensuring alignment and shared success.
• Problem-Solving Prowess: Adept at resolving challenges with speed, clarity, and confidence in dynamic and complex environments.
• Proficiency with Technology: Strong command of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and a readiness to adopt and master new technologies.

What Success Looks Like

• Client Results: Consistently delivering projects that meet or exceed client expectations and achieve exceptional Net Promoter Scores (NPS).
• Excellence at Speed: Ensuring engagements are delivered on time, on budget, and with measurable business outcomes.
• Commitment to the Success of Others: Expanding client relationships, growing account value, and fostering a culture of support and achievement within the delivery team.
• Openness: Building transparent, trusted partnerships with clients and cross-functional teams through clear communication and collaboration.

Why You’ll Love Working Here

• Impact: Play a pivotal role in shaping RAIN Group’s growth and delivering exceptional client success across North America.
• Culture: Join a team that thrives on collaboration, excellence, and continuous learning.
• Growth: Be part of a fast-paced, dynamic environment where your leadership will make a lasting impact.
• Reward: Enjoy competitive compensation, professional development opportunities, and comprehensive benefits.

Job Type: Full-time

Pay: $130,000.00 - $160,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance

Schedule:

• Monday to Friday

Experience:

• Business Consulting Services: 8 years (Required)

Work Location: Remote

Salary : $130,000 - $160,000