Maitre d'/Manager

Join us in creating memorable dining experiences at Lulu Kitchen & Bar while leading a talented team dedicated to excellence!

Job Overview
We are seeking a friendly and organized Maitre d'/Manager to join our dynamic team at our upscale casual restaurant, Lulu Kitchen & Bar in Sag Harbor, NY. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your primary responsibilities will include greeting guests, managing reservations, and assisting with seating arrangements. The ideal candidate will possess excellent customer service skills and a passion for hospitality.

Responsibilities

• Greet guests warmly upon arrival and guide them to their tables.
• Manage reservations and maintain an organized seating chart.
• Communicate effectively with the kitchen and wait staff to ensure smooth service.
• Assist guests with inquiries about the menu, specials, and restaurant policies.
• Handle guest complaints or concerns promptly and professionally.
• Maintain cleanliness and organization of the host/host area.
• Utilize Toast POS system for managing reservations and guest information.
• Collaborate with team members to enhance the overall dining experience.
• Train staff to service standards

Experience

• Previous experience in customer service or food service is required.
• Background in hospitality or guest relations is required.
• Strong communication skills, with the ability to engage positively with guests.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Familiarity with POS systems is advantageous but not required; training will be provided.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $75,000 - $85,000