Hospitality Service Manager Maitre D

Wölffer Estate Vineyard is committed to excellence in every aspect of our business, and we seek only the best. We are looking for Hospitality Service Manager & Maître D' who is a passionate, skilled professional that takes pride in their work and strives to excel in everything they do. If you bring dedication, talent, and a strong work ethic, you’ll thrive as part of our exceptional team.

The Hospitality Service Manager & Maître D' is a leadership role responsible for overseeing front-of-house service, ensuring exceptional guest experiences, and managing daily operations in a high-volume winery setting. This position requires strong leadership, attention to detail, and the ability to create a seamless and welcoming atmosphere for all guests.

Wednesday-Sunday from May 23rd through October 13th. Shifts vary, beginning as early as 9:30am and ending as late as 9pm

Guest Experience & Service Execution:

• Serve as the face of hospitality, warmly welcoming guests and setting the tone for exceptional service.
• Oversee floor operations to ensure smooth service flow and an elevated guest experience.
• Anticipate guest needs and resolve any service issues with professionalism and efficiency.
• Maintain and enforce high hospitality standards, ensuring all interactions reflect the winery’s brand and values.

Leadership & Staff Management:

• Lead, train, and mentor the front-of-house team
• Attend pre and post shift meetings to align staff on daily expectations, VIP guests, and any operational updates.
• Manage team breaks, and assignments to optimize efficiency and service quality.
• Provide on-the-spot coaching and feedback to uphold hospitality standards.

Operations & Logistics:

• Oversee reservations, guest seating, and table flow to maximize efficiency and guest satisfaction.
• Implement and uphold service protocols, ensuring consistency across all guest interactions.
• Help manage special events, private tastings, and high-profile guest visits with precision and discretion.
• Act as a brand ambassador, educating guests on the winery’s history, wines, and hospitality philosophy.

Qualifications:

• 3 years of experience in hospitality management, fine dining, or luxury wine service.
• Strong leadership and communication skills with the ability to motivate and inspire a team.
• Expertise in wine service, tasting room operations, and high-end guest experiences.
• Ability to thrive in a fast-paced, high-volume environment while maintaining impeccable service standards.
• Proficiency in reservation systems and point-of-sale software.
• Availability to work weekends, evenings, and holidays as required.

This role is ideal for a hospitality professional passionate about delivering exceptional experiences and leading a team in a dynamic, prestigious winery setting. Housing available if needed.

Job Types: Full-time, Seasonal

Pay: $35.00 per hour

Shift:

• Day shift

Experience:

• Hospitality management: 3 years (Required)

Ability to Commute:

• Sagaponack, NY 11962 (Required)

Work Location: In person

Salary : $35