Assistant Client Manager

Overview

Benefit Commerce Group, an Alera Group company, is looking for a highly skilled and personable Assistant Client Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

• Receives or initiates communication to the employer groups, insurance carriers and other vendors regarding claims payment issues, eligibility/termination provisions, billing, contract inquiries and conformance with Plan Documents and legislation and general problem solving to provide quality service and efficient processing of information.
• Works with the Client Manager as a liaison between all carriers and vendors to coordinate and implement changes, renewals, and new group business. Act as the point person in the same capacity for group and consultant.
• May assist in preparation for and with on-site enrollment meetings at the group location as requested by Client Manager.
• Assist Client Manager with all duties related to establishing the set-up and onboarding of new groups and renewal of existing groups.
• Works with Client Manager to prepares and produce reports established or requested by groups following established procedures.
• Maintain and update pertinent information in BCG internal systems, Customer Relations Management (CRM), in a timely fashion.
• Assist with audits, such as eligibility, carrier records, etc., when requested.
• Travel locally to client meetings and events as required.
  
  

Qualifications

• Bachelor’s Degree in Business or related field or the equivalent combination of education and experience.
• 1 years of group medical insurance experience involving functions related to plan administration or equivalent combination of education and insurance experience
• Working knowledge of medical terminology, group medical insurance terminology, and regulatory requirements and restrictions
• Experience with self-funded and fully insured large and small group plans
• Ability to read and interpret contract documents and the ability to write routine reports and correspondence with assistance from a senior level member of the Client Services team.
• Proficient verbal and written communication skills as well as strong organizational and customer service skills.
• Proficient PC and data entry skills with experience in MS Word, Excel and Outlook.
• Basic mathematical aptitude
  
  

Benefits

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Hourly range is $26.44 to $30.29 per year.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

 

 

1