Vice President, Clinical Operations

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

About the Team
We’re a team of mission-driven individuals with a hunger for purposeful innovation and making a difference in the lives of others. We keep our values of People First, Trust Matters, Moving Forward and Passion for Life at the center of what we do and who it serves- our people. We welcome diversity of backgrounds, ideas and life experiences. At AlerisLife and our Operating Divisions you’ll find a dedication to one another that’s profound, where everyone plays a role in the success of others. What’s more, we have a respect for the commitments we all have outside of work-and the trust and flexibility to attend to them.
About you. . .

• Purpose and Meaning – You have an authentic connection to our vision, mission and values that helps you advance our culture and keep People First at all times.
• Advancing Others – Whether it’s for our customers or team members, you are known as someone committed to advancing others by supporting their continuous growth and leading them to achieve results. You get it- positive team experiences lead to incredible customer moments.
• Operational Excellence – You are a systems thinker who encourages a mindset of continuous process improvement and outcomes, believes that ideas can come from everywhere and empowers people to find ways to improve how and what we deliver for our customers and each other.
• You Are Accountable – to our team, our customer and our brand(s). You believe that how we achieve results is just as important as what we accomplish together.
• Let’s Do This - Fast is as slow as we go! You thrive on maintaining the focus on what’s now while managing multiple priorities, projects and competing demands and helping others anticipate and embrace what’s next.

• Supervise and direct regional clinical team as well as oversight of memory care and programming functions.
• Partner with operations and people leadership to provide and support innovative solutions to nursing leadership and staffing requirements.
• Direct and manage clinical and wellness metrics across all portfolios such as clinical indicators, own clinical ops KPIs including admission denials, HLOC move-outs, LOC assessments, IDT compliance, staffing metrics and EHR compliance; drive accountability and focus through governance and outlier management.
• Measure and evaluate above quality measures/indicators and provide insights and trends to drive national actions.
• Oversee resident incident tracking, identify and mitigate trends, and collaborate with Legal to identify opportunities to minimize/reduce liability risks.
• Oversee compliance/accuracy of the resident assessment process and documentation
• Continually evolve clinical and wellness standards and practices and partner with people team to ensure team member development and performance.
• Collaborate with learning and development to develop and implement training and quality assurance programs for new and experienced team members.

• Draft, implement, and execute policies and procedures to facilitate an exceptional resident experience and a culture of customer service. Own the design and implementation of customer service training for all resident-facing team members.
• Partner with VP of Marketing to align on resident messaging and enterprise themes/campaigns.
• Drive resident programming strategy across all lines of business including IL, AL and Memory Care. Bring a product development mindset to continually refresh and enhance resident programming, including the coordination of ancillary services.
• Coordination of services with and oversight of outside suppliers, vendors, agencies, and contractors, as necessary.

• Develop and implement methods to record, assess, and analyze resident feedback (including resident surveys, resident council engagement and grievance management processes), while applying broad knowledge of leading practices, business challenges, and consumer business models to identify trends and competitive advantages.
• Conduct quantitative and qualitative analyses of customer feedback using leading practice research and analytics methodologies.
• Own resident retention metrics and related processes including interdisciplinary resident needs assessment (IDT) process and move-out-save action planning.
• Partner with people team to establish performance metrics for team members related to resident experience, including establishing service levels and requirements.
• Coordinate and oversee all aspects of the resident experience, ensuring quality service is provided within the established business plan and budget.
• Provide oversight, prioritization and operationalization of national initiatives that impact the resident experience.
• Drive clinical and wellness process and technology roadmap including data and KPIs as well as community compliance with clinical and wellness system initiatives (i.e. electronic health records, “point of care” documentation systems, level of care).
• Create and develop new and innovative ways to better serve and enhance the experience of our residents in our communities as well as identify and recommend technological solutions to improve the resident experience and retention.

• Hires and retains talent that is aligned to the goals and mission of the organization.
• Builds strong collaborative teams and leads our values by example.
• Establishes clear goals and expectations for team that advance organizational goals.
• Provides constructive feedback to reinforce positive behaviors and redirect team members as needed.
• Encourages open dialogue with team members about growth and development opportunities to help them reach their full potential.

• BSN required, MSN preferred.
• 10 years experience in Senior Living in a clinical role involving a combination of hands-on nursing and clinical leadership.
• 5 years in a corporate/divisional level leadership role for a multi-facility organization; prior experience in a Vice President role a plus.
• Previous experience in aging resources to include wellness, fitness and engagement for seniors. Leadership role in Senior Living preferred.
• Working knowledge of all aspects of senior supportive services from Home Care to Physical Therapy
• Program development experience
• Experience in project management and program creation, roll-out and implementation across multiple locations. Experience in developing and implementing policies and procedures.
• Excellent leadership skills with proven ability to motivate, direct, and develop team members to be efficient and effective.
• Solid business acumen, strategic planning, problem solving and relationship building skills.
• Proven ability to work collaboratively with other department heads and team members at all levels of a complex matrixed organization to create a team-oriented environment.
• Highly effective time management skills and ability to multi-task efficiently.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.