What are the responsibilities and job description for the Senior Banking Operations Manager position at Alerus?
Company Overview:
Alerus is a commercial wealth bank and national retirement provider with a single purpose: supporting clients in achieving their financial objectives. Our commitment to integrity drives every decision we make, and we prioritize delivering valuable guidance and advice to our clients.
We value the unique expertise and skills of each team member and foster an environment of collaboration, innovation, adaptability, and entrepreneurial spirit across all levels of our organization. By continually seeking improvements and growth, we build lasting relationships with both clients and team members.
We are proud to be recognized as a Top Workplace by various industry and regional outlets.
Salary and Benefits:
The base pay range for this role is $19.00 - $21.00 per hour. In addition to competitive compensation, Alerus offers a comprehensive benefits package, including medical, dental, vision, life, and long-term disability insurance, as well as 401(k) and ESOP for retirement savings. We also provide generous paid time off programs, flexible time off, company-paid holidays, parental and bereavement leave, and access to financial experts for guidance and discounts on Alerus products and services.
Job Description:
The Lead Teller plays a crucial role in ensuring the daily operations of the branch teller line are efficient and effective. This individual is relied upon to resolve escalated issues with clients and staff. As a leader by example, they perform a 'Player/Coach' role, providing guidance and training for the teller line staff, promoting new or expanded relationships for the company through exceptional client relations, and referring clients to appropriate advisors for new products and service solutions. They complete work with high accuracy, ensure compliance with company policies and procedures, as well as applicable state and federal regulations, and are responsible for security and audit items under the location.
Key Responsibilities:
Requirements:
Alerus is a commercial wealth bank and national retirement provider with a single purpose: supporting clients in achieving their financial objectives. Our commitment to integrity drives every decision we make, and we prioritize delivering valuable guidance and advice to our clients.
We value the unique expertise and skills of each team member and foster an environment of collaboration, innovation, adaptability, and entrepreneurial spirit across all levels of our organization. By continually seeking improvements and growth, we build lasting relationships with both clients and team members.
We are proud to be recognized as a Top Workplace by various industry and regional outlets.
Salary and Benefits:
The base pay range for this role is $19.00 - $21.00 per hour. In addition to competitive compensation, Alerus offers a comprehensive benefits package, including medical, dental, vision, life, and long-term disability insurance, as well as 401(k) and ESOP for retirement savings. We also provide generous paid time off programs, flexible time off, company-paid holidays, parental and bereavement leave, and access to financial experts for guidance and discounts on Alerus products and services.
Job Description:
The Lead Teller plays a crucial role in ensuring the daily operations of the branch teller line are efficient and effective. This individual is relied upon to resolve escalated issues with clients and staff. As a leader by example, they perform a 'Player/Coach' role, providing guidance and training for the teller line staff, promoting new or expanded relationships for the company through exceptional client relations, and referring clients to appropriate advisors for new products and service solutions. They complete work with high accuracy, ensure compliance with company policies and procedures, as well as applicable state and federal regulations, and are responsible for security and audit items under the location.
Key Responsibilities:
- Supervise, train, and develop teller staff to meet or exceed standards.
- Support staff by approving transactions as needed and assisting with balancing issues and verifications of cash discrepancies.
- Evaluate adherence to teller line functions' policies and procedures and continuously work to improve operations.
- Complete monthly, quarterly, and annual audits of cash tills, prepaid cards, instant issue cards, and security alarms to ensure regulatory and policy/procedure compliance.
- Provide clients with the highest level of service and perform advanced transactions.
- Resolve client complaints and discern when to escalate.
Requirements:
- Strong knowledge of basic and advanced teller transactions and regulatory requirements for financial transactions.
- Excellent communication skills.
- Prioritize teamwork to best serve clients.
- Dedication to leading the teller line in service excellence and operational effectiveness.
- Ability to accept, support, and implement continuous change.
Salary : $19 - $21
