What are the responsibilities and job description for the Healthcare Call Center Agent position at Alexander Valley Healthcare?
Job Description
As a Patient Service Representative at Alexander Valley Healthcare, you will play a vital role in ensuring the smooth operation of our healthcare services. Your primary responsibility will be to provide exceptional patient service and support, ensuring that every patient receives a positive experience.
About the Role
The ideal candidate will possess excellent communication skills, both verbal and written, and be able to work effectively with patients, staff, and external agencies. You will be responsible for scheduling patient appointments, verifying patient information, and preparing telephone encounters and messages according to organizational protocols.
Responsibilities
- Schedule patient appointments with resource providers
- Verify patient information and update practice management systems
- Prepare telephone encounters and messages according to protocols
- Provide patients with information regarding documentation requirements and co-pays
- Notify patients of eligibility requirements and application processes for state-funded programs
- Document patient communications accurately and completely
Requirements
- High School Diploma or Equivalent required
- Ability to read, write, and communicate bilingually preferred
- Basic computer skills required
- Excellent interpersonal and communication skills
Benefits
- Competitive hourly rate ($20-$24/hour)
- Medical, dental, and vision insurance
- 401(k) with matching contributions
- Generous paid time off, personal days, and holiday packages
- Flexible spending account plan
- Employee assistance program
- Life/ADD insurance policy
- Long-term disability insurance
Salary : $20 - $24
