What are the responsibilities and job description for the Insurance Customer Service Representative position at All Premier Insurance?
Insurance Customer Account Representative
All Premier Insurance Agency is seeking a customer account representative to support our team of licensed insurance producers. We are looking for a professional who is interested in helping our business grow by providing our current and potential customers with a positive customer service experience.
Responsibilities:
- Provide general administrative support to a team of licensed insurance producers.
- Respond to customer inquiries and requests via telephone and email.
- Document all inquiries, requests, resolutions, and follow-up tasks.
- Escalate inquiries and requests as necessary to a licensed agent.
- Keep accurate records of customer interactions.
- File documents.
- Manage a large number of incoming calls.
- Maintains office supplies by checking inventory levels and communicating inventory needs to management.
- Grow existing customer accounts through exceptional customer service.
Qualifications:
- Excellent communication skills.
- People-oriented.
- Self-motivated.
- Ability to clearly and accurately present information to customers.
- Property and Casualty license, or the willingness and ability to obtain one.
About Us:
All Premier Insurance Agency is a veteran owned and locally operated insurance agency in Denham Springs, Louisiana.
We help people across the state find affordable and reliable insurance products from a variety of trusted carriers. As an independent agency, we can help our customers find the perfect combination of coverage and price to fit their unique needs.