Credit and Collections Associate

Overview:

There is an opening for an experienced Credit and Collections Associate. This is an hourly full-time position.

Schedule: 8:00 am to 5:00 pm, Monday through Friday.

Responsibilities:

• Make collection calls and follow up to obtain payment in a timely manner.
• Make payment arrangements.
• Work with Sales, Customer Service, Billing, and Operations to resolve any payment or invoice issues.
• Reconcile customer accounts.
• Review the accounts on hold daily to release them when needed.
• Run and review aging for delinquent accounts.
• Communicate effectively with customers, as well as all departments and their managers.
• Be the backup coverage for the Billing Department when needed.
• Support management with the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy and company requests.
• Support management in developing goals that complement the business goals of the company and work with other staff members to continually meet and exceed these goals.
• Investigate and resolve short payments and discrepancies.
• Answer incoming telephone calls, and handle disputes.
• Communicate with customers to build and maintain a strong working relationship.
• Assist management with the implementation of credit policies and procedures that retain the smooth running of the department and avoid excessive credit limits.

Requirements:

• An associate degree or continuing college work is preferred but may be substituted by experience.
• Candidate must have at least 3 – 4 years’ prior collections experience.
• Must be able to adapt to changing duties, as required by company needs.
• Strong leadership, decision-making, and problem-solving abilities.
• Ability to take charge and take initiative when needed.
• Promptness and reliability are an absolute must.
• Detail-oriented, proactive problem solver with excellent verbal and written communication and conflict-resolution skills.
• Proven ability to self-direct and be resourceful.
• Be a strong team player.
• Ability to multitask and work under pressure to meet deadlines.
• Bilingual is a plus.
• Must be able to maintain regular and punctual attendance and follow company policies and procedures.

Advancement Opportunities:

• All promotions and open positions are posted for internal applicants first, so existing employees always have the first opportunity to be considered for open positions.

Benefit Conditions:

• Health benefits will start on the first day of the following month from the hire date.

Pay Frequency:

• Weekly

Paid Training:

• Yes

This Job Is:

• A job for which military-experienced candidates are encouraged to apply.
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks).

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Profit sharing
• Vision insurance

Work Location: In person

Salary : $20 - $22