What are the responsibilities and job description for the Leave Services Representative position at Allegis Group?
Overview
Job Summary: Leave Representative works in a call center environment acting as the main resource for leave and disability intake, administration, claim processing, and leave education.
Responsibilities
Essential Functions:
- Provide world class customer service in a call center environment receiving both heavy call and email volume acting as Case Manager
- Review and determine eligibility for leave requests to include Federal FMLA, State level jurisdictions, and company benefits
- Multitask and manage multiple assigned queues while utilizing and reviewing Peoplesoft systems, SalseForce(HRMM), AirSlate, Microsoft Suites, and KTBS Benefits
- Think critically with strong attention to detail to ensure compliances are met to protect the company from risk
- State and Federal Surveys, Reports, and monitor compliances
Qualifications
Minimum Education and/or Experience:
- 2-3 years’ experience in a customer service capacity with a concentration in Leave preferred
- Proficient in MS Office
- Knowledge of PeopleSoft preferred
- Knowledge of Saleforce is a plus
Skills/Abilities:
- Outstanding customer service skills
- Attention to detail and strong organizational skills
- Excellent Verbal and written communication
- Action oriented and able to prioritize while handling multiple tasks
- Ability to protect and maintain the confidentiality of data
Core Competencies:
- Customer Service
- Build Relationships
- Business Knowledge
- Think critically
- Communicate clearly
- Create accountability
In-Office Requirement:
• Required in-office presence 5 days per week
Salary Range:
• $41,800 - $62,800 The position is bonus eligible
Benefits Overview:
Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:o Medical, dental & visiono Hospital planso 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
o Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)o Company paid Short and long-term disabilityo Health & Dependent Care Spending Accounts (HSA & DCFSA)o Transportation benefitso Employee Assistance Programo Tuition Assistanceo Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)
