Customer Experience Rep II

Job Description

• YOU ARE more than just a title, YOU ARE…
  
  

A Relationship Builder – You manage direct to physician orders placed via phone, fax, email, and sales reps (providing field sales support). You facilitate new account setup and account changes, make welcome calls to new customers, validate pricing eligibility and facilitate pricing setup.

A Troubleshooter– You provide provisioning and navigation support for Allergan Direct online ordering for customers, process returns and replacements, and provide general customer support.

A Team Player – The team serves as a one stop shop handling inbound and outbound calls. Agents are regionally aligned and manage a regional inbox with incoming emails/faxes with inquiries, orders, and range of requests from customers and the field. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships to support customers and Field Sales.

You Will

Be a customer SME. You will receive and answer customer and field inquiries, investigate and follow up on orders, triage calls, and resolve issues / answer questions with the highest degree of quality and accuracy.

Build bridges. Partner with Allergan Aesthetics Sales Reps and clients, cross train to assist other management teams within Customer Operations, and coach / mentor as needed.

Be excellence focused. Proactively identify areas of opportunity, utilize reporting to monitor and track work, and maintain confidential information.