What are the responsibilities and job description for the IT SUPPORT SPECIALIST position at Alliance for Nonprofit Resources?
IT Support Specialist – Full-Time Position
Alliance for Nonprofit Resources
Butler, PA
Want to work for an agency that’s been voted Best Places to Work for 8 consecutive years with competitive benefits and salary?
Alliance for Nonprofit Resources, (ANR) is currently seeking an IT Support Specialist to join our growing team! This person will be responsible for providing software, hardware, and network support, training, and troubleshooting in a networked microcomputer environment.
- Full-time position and 40 hours/week
- Daylight, Monday-Friday
- 9:00AM-5:00PM
- Travel may be required. Travel mileage reimbursement is available at the state set rate. We also have company vehicles for use
- Hourly rate is $18.00/hr.
Responsibilities:
- Works on the helpdesk by answering phone calls, logging tickets, and resolving Tier 1 support issues.
- Responds to software and hardware problems, investigates appropriate areas of a potential problem, and determines the resolution.
- Escalate issues to the appropriate technician when necessary.
- Assist technicians when needed.
- Must be ready to answer calls a minimum of 10 minutes before your scheduled start time.
- Other duties as assigned to fulfill the mission of the agency.
Qualifications:
- Preferred but not required, associate's degree in a computer-related field or a related technical certificate.
- Entry level experience.
- Able to exercise sound judgement.
- Take the initiative, be flexible and cooperative.
- Valid driver’s license, proof of auto insurance.
- Act 33/34 and FBI clearances will be required. EOE/ADA
Full-Time Benefits Include:
-
Health Insurance, prices below:
- Employee Only: $23.42/per pay
- Employee & Children: $58.88/per pay
- Employee & Spouse: $78.32/per pay
- Full Family: $81.65/per pay
- FREE Vision & Dental
- Flexible Spending Account (FSA)
- FREE Life Insurance
- 403b Retirement Plan with employer match up to 6%
- Earn up to 20 days (to start) PTO in the first year
- 7 paid holidays
- Tuition Reimbursement
- FREE Short-Term Disability (STD)
- FREE Long-Term Disability (LTD)
- FREE Employee Assistance Program (EAP)
- Supplemental Benefits Include:
- Accident
- Critical Illness
- Buy-Up Short-Term Disability
- Buy-Up Life and AD&D Insurance
- Hospital Indemnity
Position Qualifications:
Required:
Preferred:
Education
Preferred but not required, AA/AS degree in a computer-related field plus two years of relevant experience; a BA/BS degree in computer science or related experience; or the combination of education and experience that enables the performance of all aspects of the position
Experience
Entry Level
Licenses, certificates
or clearances
Act 33/34 and FBI Clearances
Valid PA Driver’s License
Car Insurance Coverage Verification
Special skills, knowledge
and abilities
Communication & Customer Service. Basic Troubleshooting
Other factors or requirements
Able to exercise sound judgment
Take the initiative, be flexible and cooperative
Salary : $18 - $82