Client Service Coordinator

Alliance Health Care is a comprehensive health care provider in Minnesota providing a diverse menu of services and supports to people with disabilities and the aging community.

Alliance strives to maintain a progressive, nurturing health care environment with a team dedicated to fulfilling the highest standards of quality care while encouraging consumer independence.

Start your career with our fun and dynamic team and feel good about the work that you do and how it impacts the lives of others!

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We are currently hiring a Client Service Coordinator to join our Medical Supply team at our corporate office in Eagan, MN. The qualified candidate will handle many aspects of client support, including intake, customer service, medical supply inventory and ordering, eligibility verification, and other medical supply related administrative functions. This is a full-time position, Monday-Friday, 8:00am-4:30pm.

Responsibilities:

• Handle calls, distribute and document information appropriately
• New client intake, eligibility, admission agreement & initiate physician orders
• Coordinate incoming orders for supplies & equipment and document accordingly
• Process orders from drop ship vendors, warehouse, or websites
• Communicate with referral sources on an ongoing basis to ensure correct order entry and pricing for alternative funding sources
• File billing and clinical documentation
• Initiate monthly calls to clients for reorders
• Confirm insurance eligibility for orders/reorders
• Confirm coverage & validate physician orders for orders/reorders
• Track and save Proof of Deliveries on orders
• Obtain new physician orders monthly
• Maintenance of electronic call book
• Manage AMS orders email account
• Coordinates other customer service responsibilities with other staff
• Other duties as assigned

Qualifications:

Preference will be given to candidates with experience in one or more of the following areas (not all are required):

• Durable Medical Equipment
• Brightree software system
• Working with insurance companies and/or verification of insurance eligibility
• Customer Service in health care and/or medical supply setting
• Document management

Candidates must be:

• Highly and demonstratively organized
• Self-managed and motivated to work with little supervision
• Strongly skilled with computer use
• Strongly skilled in multi-tasking
• Skilled in written and verbal communication skills with attention to spelling, grammar, thoroughness, and professional expression
• At least eighteen (18) years of age with a high school diploma, at minimum
• Upbeat and engaging in communication style with a positive personality/team player attitude
• Ability to Pass a DHS Background Check

Benefits and Pay:

• Group Health Insurance
• Group Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Free $10,000 Group Life Insurance
• Voluntary Life Insurance
• Pet Insurance
• AFLAC supplemental insurance plans
• Paid Time Off
• The pay for this position is $17/hour (depending on qualifications)

EOE/AA

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17