What are the responsibilities and job description for the IT Help Desk Tech / Trainer position at Alliance Industries Inc?
IT Helpdesk Technician
Job Overview:
We are looking for a skilled and customer-focused IT Helpdesk Technician to join our IT support team. The ideal candidate will provide technical support and troubleshooting assistance to employees, ensuring smooth and efficient operation of Alliance Industries, Inc. & Affiliated Companies (Aii) IT systems and infrastructure. This position requires excellent communication skills, a solid understanding of IT systems, and the ability to solve problems in a timely and effective manner.
Key Responsibilities:
- Respond to and resolve technical issues submitted via phone, email, chat, or ticketing system.
- Troubleshoot hardware, software, and network-related problems, providing step-by-step instructions to users.
- Install, configure, and maintain computer systems, software, and network devices.
- Assist in setting up new employee workstations, including hardware, software, and network connectivity.
- Support users with issues related to operating systems and business applications.
- Perform basic network troubleshooting (Wi-Fi, VPN, etc.) and escalate network issues to the appropriate team members.
- Maintain and update documentation for common issues, procedures, and troubleshooting steps.
- Escalate unresolved issues to higher-level IT support or specialized teams.
- Monitor and maintain IT inventory, ensuring sufficient stock of hardware and software.
- Provide training and guidance to employees on software and system usage.
- Assist in software deployments and system upgrades.
- Stay up to date with new technologies, trends, and security best practices.
Qualifications:
- Associate’s degree or relevant certification in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Helpdesk Technician or in a similar support role.
- Strong knowledge of operating systems and Microsoft Office Suite.
- Experience with common hardware components (printers, desktops, laptops, etc.) and troubleshooting.
- Familiarity with network configurations (TCP/IP, VPN, Wi-Fi) and basic security practices.
- Excellent problem-solving and analytical skills.
- Strong communication skills with the ability to explain technical issues to non-technical users.
- Ability to work under pressure, prioritize tasks, and manage time effectively.
- Ability to work independently and in a team environment.
- IT certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP) are a plus.
Additional Information:
- This is a full-time position with standard working hours.
- On-call support may be required on a rotational basis.
If you are passionate about technology, have a problem-solving mindset, and enjoy helping others, we encourage you to apply for the IT Helpdesk Technician position. Join our team and help us provide top-notch IT support across the organization.
