What are the responsibilities and job description for the IT Help Desk position at JCIT?
JCIT - Job Posting
Summary:
This is an entry-level tech support position that rotates through a couple of locations in the Wheeling area. The hours are 4-8 per week with the occasional opportunity for more. You must have reliable transportation and regular, consistent availability. We operate 7am-3pm Monday - Friday and we will work with you to find a shift during that time. We are currently hiring for early-mid week, Monday - Wednesday. This position is ideal for a college student, retiree, or anyone seeking side work. This can be used as a paid internship.
Who are we?
I am Jordan Chilensky and my company provides IT services primarily in the K-12 sector although we work with a variety of clients. We pride ourselves on being polite, professional, and honest.
What is the job?
We are looking for a part-time technician to help with the day-to-day Help Desk tasks at several small schools in Wheeling, WV. This is an entry-level job that does not require advanced skills. You will provide basic troubleshooting for Chromebooks, iPads, Windows devices, printers, and various types of classroom technology. There will be regular interaction with students and teachers. This is a customer-service oriented role rather than a highly technical role. The job environment is very friendly and easy going.
Who should apply for this job?
First and foremost, you must be a people-person. You must be able to keep your cool under stress and be able to adapt to changing situations. The tasks of this job change from day to day and you may be at different locations. You must be polite and friendly. You will be working with teachers and children of different ages and it is imperative that they never feel like they are being talked down to or insulted.
As this is an entry-level job, you are not expected to be a master of any aspect of IT. We have well-developed processes and routines which we will teach you. We will provide all the tools and materials you will need. Prior job experience in IT is not needed. For this job, a fast-learner is better suited than an experienced technician who is set in their ways. A friendly, outgoing person who has only the basic computer repair knowledge is better suited than a grumpy tech wizard. This opportunity is open to everyone. Students of any program are welcomed to apply.
You must have reliable transportation. You must be able to pass a detailed background check and drug screening. You must provide two personal references and two professional references. Applicants must not have any criminal history that would prevent them from working around children.
Our philosophy:
We are a forward-looking company and we are committed to leaving the world a better place than we found it. This applies to how we deal with clients; we take care to make every interaction a positive one and we go out of our way to listen and treat people with respect. This applies to our approach to the planet itself; we try to be as environmentally conscious as possible by reusing, repurposing, or recycling the technology and materials we work with. This also applies to who we hire. We believe diversity is strength, that innovation comes from different perspectives, and that all voices have something to add to the conversation. Women and BIPOC are underrepresented in this field and we sincerely encourage them to apply.
Schedule and Compensation
This job will be for 6-10 hours a week, although that varies through the year according to the schedule of the schools. We almost never work weekends or holidays and the hours are generally between 7am and
3pm. The time varies as some tasks cannot be completed during the school day. The days and times are flexible and we will work with you to find a schedule that is mutually acceptable. The starting rate is
$20/hr.
If you are interested please apply below. Please include two personal references and two professional references. Thank you for taking the time to read this and I hope to hear from you!
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 4 – 12 per week
Benefits:
- Flexible schedule
- Professional development assistance
Compensation Package:
- Hourly pay
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $20