What are the responsibilities and job description for the Supply Chain Relationship Manager position at Alliance Shippers Inc.?
Job Overview
At Alliance Shippers Inc., we are seeking an experienced Enterprise Operations Representative to join our team.
About the Role
This key position is responsible for managing all tasks associated with customer accounts, including customer service, sales, and issue resolution.
Main Responsibilities
- Account Management
- Manage all aspects of customer accounts, including customer service, sales, and issue resolution.
Customer Engagement
- Build and maintain strong relationships with customers to meet their service expectations.
Sales and Upselling
- Provide pricing solutions and upsell our comprehensive list of supply chain services to meet the needs of customer decision makers.
Cross-Functional Collaboration
- Collaborate with the Carrier Sales team to manage the successful movement of loads for customers through our network of carriers.
Qualifications
- Proven track record of excellent customer service skills and ability to establish immediate relationship rapport.
- Ability to work within a fast-paced environment while balancing multiple responsibilities.
- Honest, strong work ethic, resourceful, and possess effective negotiation skills.
- Proficient in basic computer skills (Microsoft Office Suite).
