Travel Insurance Call Center Representative (B2C) 4/29/24 - Lakeland, FL

Here's a quick glimpse of what your days will look like as you work with our travel insurance customers:

A DAY IN THE LIFE OF EXCELLENCE 

• Respond to inbound customer phone calls about our products and services
• Answer the caller's questions, determine their needs, and offer solutions to meet those needs
• Educate callers about their insurance options, provide pricing, and close the sale
• Serve as a subject matter expert on our products and services—you'll learn them inside and out, and stay up-to-date on new products and policy changes
• Accurately enter pertinent customer data and research customer information
• Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
• Maintain regular, predictable, reliable attendance.
• May perform other duties as assigned.
• Receives inbound telephone inquiries from customers with the intent of promoting or selling company products or services.

Job Functions

• Key responsibilities which take no less than 10% of overall job time.
• Regular, predictable, reliable attendance is an essential function of this position.
• Respond to inbound customer inquiries via telephone.
• Educating potential clients on their insurance options, providing quotes, and closing sales
• Identify customer needs and provide optimal or alternative product solutions to meet those needs.
• Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.
• Accurately enter pertinent customer data and research customer information.
• Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
• Demonstrated success in a sales based environment.
• Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
• May perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent diploma.
• Six (6) to twelve (12) months in a customer service environment with previous success in a sales based environment preferred, but not required.
• Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.

Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast-changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: http://www.allianzpartners.com.