NOC Technician

We are seeking a proactive NOC Technician to monitor and support our network infrastructure, including Transport, IP, and Ethernet networks, as well as voice and data services. In this role, you will serve as the first line of defense for network performance, troubleshooting issues, and implementing solutions to maintain stability. Responsibilities include system administration tasks such as patching, network troubleshooting, and automating processes with scripts. Working in a 24/7 environment, you will prioritize tasks, manage escalations, and ensure optimal service delivery to customers. This is an exciting opportunity for someone passionate about network operations and problem-solving.

Duties:

• Monitor and manage SONET, DWDM, IP, and Ethernet networks, providing support for Transport, IP, Ethernet, and voice services.
• Serve as the first line of defense for network performance, handling core, distribution, and customer premise voice and data installations.
• Research and document mitigation strategies while staying current with deployed technologies and their impact on network operations.
• Perform system administration tasks such as network troubleshooting, patching, and using scripts to automate repeatable processes, while managing escalations from other teams.
  
  

Requirement:

• 1 years of PC/IT experience.
• Strong customer service skills and the ability to communicate effectively.
• Reliable with good attendance and punctuality.
• Willingness and ability to quickly learn new technologies and skills.
  
  

Salary: $38,000 - $41,000