What are the responsibilities and job description for the Customer Service Sales Associate position at Allied Tube and Conduit Corporation?
Job Description
Job Description
Customer Service Sales Associate
Who we are :
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for :
We are currently looking for a Customer Service Sales Associate to be based out of our corporate headquarters in Harvey, IL. The Customer Sales Associate will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.
What you'll do :
Reporting to the Customer Service Manager, this person will be responsible for supporting the Customer Service team in the following areas :
- Back up CS desk coverage for vacations / call offs by territory
- Small territory / agent
- Assist CSR’s daily with working back orders
- Assist CSR’s daily with new orders
- Work with DP on weekly Status Reports (Recovery Dates)
- Review Red Yellow Green Reports and update orders with comments and recovery dates
- Review orders for resourcing for available stock
- Assist with escalations
- Assist with Agent / Distributor uploads and communication
- Assist with IT enhancement, problem solving, and module testing orders
- Clerical-Order materials, meetings, expense reports, reservations and etc.
- Assist with standard work documents
- Audit late shipment reports and report paretos and countermeasures
- Work credit / debit and RMA’s
- Correct Dating on Cope and metal framing as requested
- Assist with EDI maintenance on daily orders that are stuck in the staging file
What you’ll bring :
Within 3 months, you’ll :
Within 6 months, you’ll :
Within 12 months, you’ll :
Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is 41,520 - $57,090. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include :
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
LI-KB1
Salary : $41,520 - $57,090
