What are the responsibilities and job description for the Customer Service Representative position at Sales Match?
We are seeking a Customer Service Representative to join our remote team and provide outstanding support to our customers. In this role, you will handle inquiries, resolve issues, and ensure customer satisfaction through professional and friendly communication. You’ll enjoy the flexibility of working remotely from anywhere in the U.S. while being part of a collaborative and customer-focused team.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer concerns with a positive, solution-oriented approach.
- Provide accurate information about products, services, and company policies.
- Document customer interactions and update internal records.
- Collaborate with internal teams to enhance the overall customer experience.
- Stay informed on company policies, products, and services to provide up-to-date support.
Required Qualifications:
- High school diploma or equivalent.
- 1 years of experience in customer service, call center support, or a similar role.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote work environment.
- Proficiency in customer service software and CRM tools (e.g., Salesforce, Zendesk).
Preferred Qualifications:
- Associate’s or Bachelor’s degree.
- Experience in remote customer support or e-commerce customer service.
- Multilingual abilities are a plus.
- Familiarity with industry-specific services and best practices.
Compensation & Benefits:
- Hourly Pay: $20 - $28 per hour (based on experience).
- Benefits: Health, dental, vision, 401(k), and paid time off.
- Work-Life Balance: 100% remote position with flexible scheduling.
- Career Growth: Training, career development, and performance-based bonuses.
- Overtime Pay: Employees will receive overtime pay for hours worked over 40 per week.
Additional Information:
- This position requires legal U.S. work authorization.
- 100% remote position – work from anywhere in the U.S.
- Flexible work hours may be available based on business needs.
Salary : $20 - $28
