What are the responsibilities and job description for the Remote Technical Support Representative position at alligatorteks?
Job Description
We are seeking a highly motivated and customer-focused Technical Support Representative to join our team. The ideal candidate will be responsible for providing technical assistance and support to our customers, resolving their issues in a timely and efficient manner. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.
Major Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or chat
- Troubleshoot and resolve technical issues related to our products or services
- Document customer interactions and solutions in our CRM system
- Collaborate with other teams to escalate and resolve complex technical issues
- Provide product training and guidance to customers as needed
Qualifications:
- 1-2 years of experience in technical support or a related field
- Strong knowledge of computer systems, software, and hardware
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Customer-oriented mindset with a focus on problem-solving
If you are passionate about technology and enjoy helping others, we would love to hear from you. Apply now to join our dynamic team as a Technical Support Representative!
,About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
