What are the responsibilities and job description for the Licensed Customer Service Representative - Legacy Esurance (Remote - Home Based Worker) position at Allstate?
Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.
Job Summary:
Key Responsibilities:
• Resolve questions and issues which require an agent's license
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales
• Working knowledge of Allstate property and casualty policies and related processes and procedures
• Maintain a thorough understanding of the governing Rules and Rates for all personal insurance lines in all fifty states
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool
• Be able to handle any requests regarding customer documentation be able to clearly explain them including any follow-ups required on our customer's part and updates as warranted
Education and Experience:
• Must have a high school diploma or equivalent
• 1-2 years customer service experience
Certificates, Licenses, Registrations:
• Requires to pass Property and Casualty license for state in which you reside upon hire (post-hire requirement, travel for exam may be required )
Functional Skills:
• Excellent communication skills (both written and verbal)
• Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft products (Outlook, Excel, folders)
Schedule:
Start Date: July 7, 2022
- Training Schedule: 9:00 am - 5:30 pm CT Off Saturday/Sunday (approx. 14 weeks)
- Production Schedule: Schedule will be between 9 am CT and 12 am CT and will include a Saturday or Sunday weekly. Available shifts will be communicated at time of offer.
PLEASE NOTE: THIS POSITION IS ONLY AVAILABLE WITHIN THE US, BUT NOT AVAILABLE FOR ALASKA, CALIFORNIA, HAWAII, NEW YORK, AND PUERTO RICO RESIDENTS.
Compensation offered for this role is $19.50 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Salary : $1 - $1,000,000
